Terms & Conditions


These Terms and Conditions apply to the entire contents of the present website.

Accessing the whenifoundyou.com Limited website, located at https://whenifoundyou.com (further referred to as “the Site”) and using any of the Services (defined below) you become a user and agree, and are legally bound by, the terms and conditions of the Site for as long as you remain a user of the Site and Services. If you do not agree with the Terms and Conditions, do not use the Site or the Services. The use of certain Services is subject to additional terms and conditions which will be listed here or presented to you when you sign up to use such services.

whenifoundyou.com Limited is a private limited company operating in England and Wales with registered company number 10292371 and registered address at Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom.

In addition to these Terms and Conditions, you should review whenifoundyou.com Limited Privacy Policy which provides information on how we use your personal data.

This Terms and Conditions are subject to change by whenifoundyou.com Limited at any time and at our sole discretion which means that your continuous use of the Site and Services after such changes are posted on the Site will constitute the acceptance of those changes. Please see the end of Terms and Conditions to find out when the last amendments were made.

  1. Definitions

“Agreement” refers to a Member’s acceptance of the Terms and Conditions.

“Members” refers to all valid users of the Site, whether or not they use our Paid Services

“Paid Services” refers to the Services available at quoted rates to the valid Members of the Site

“Services” refers to all services available to valid Members of the Site, both paid and not.

“Premium Membership” refers to a fixed rate contract providing unrestricted access to our Paid Services for a period of time chosen by a Member. Premium Membership fee is paid monthly and can be renewed by a Member at their convenience.

“Site” refers to whenifoundyou.com

“Us”, “we” and “our” refer to the brand owned by whenifoundyou.com Limited.

  1. Eligibility

You must be eighteen (18) years old or over to become a Member of the Site.

You must complete all the necessary fields on our registration form(s).

You should not have been convicted of any offence, or subject to any court order, relating to assault, violence, sexual misconduct or harassment. A breach of this condition constitutes a serious breach of this Agreement. Whenifoundyou.com does not conduct criminal background checks of its Members and you are solely responsible for taking necessary precautions when using the Site and/or Services.

If you wish to register a third party for our Services, you must obtain their consent prior to submitting their information in order for us to process the data and provide the Services to them.

In order to receive matches, found for you by us, you must complete the Extended Profile Questionnaire which is available to Members.

  1. Use of Site and Services

The account you create as a Member of the Site is for your personal use only. You may not allow a third party to use your account or change information on your account. Whenifoundyou.com does not hold responsibility for third party access to your account resulted from theft or misuse of your username and password.

If you suspect there has been a breach to your account of any kind, you must Immediately notify us. We also recommend you change your account password.

You assume full responsibility for the information you post, publish, transmit or likewise on your Account and contribute to the Services on the Site.

You are solely responsible for the interactions you have with other Members of the Site. You assume all risk associated with using the Services including the risk that comes with associating with other Members on line and off line, including dating and agree to take all the necessary precautions.

You understand that whenifoundyou.com do not guarantee matches for everyone who is looking to use the Services of the Site. Whenifoundyou.com do not guarantee the overall compatibility with Members you meet via whenifoundyou.com as well as their conduct.

Whenifoundyou.com reserve the right to monitor information Members submit to the site using the Services or post in the public areas using the Services. We also reserve the right to delete any posted content if, in sole opinion of whenifoundyou.com, it violates or may violate any point of the Terms and Conditions, break the law or upon a request of a third party.

You agree to not provide any inaccurate, misleading or false information to whenifoundyou.com and any other Member. If you know of a Member whose information is, or subsequently became inaccurate, misleading or false, you will notify whenifoundyou.com.

You agree to not advertise or solicit any other Member to buy or sell goods using the Site’s Services or your Member’s account. You may not use the information collected using the Services to contact, advertise or solicit any Members without their prior consent. You may not send chain or spam e-mails to other Members.

  1. Member Obligation

As a Member of whenifoundyou.com you agree not to:

  1. Promote racism, hatred, bigotry or physical violence against any individual or group;
  2. Send any abusive or threatening messages, harass or intimidate any Member of the Site using the Services or any other means of communication;
  3. Upload any photographs, videos and other media to a Member’s profile any public spaces that are indecent or offensive to any group or individual;
  4. Post on a Member’s profile, send messages or make public posts containing information promoting illegal activities such as instructions on how to buy, sell or make illegal weapons or drugs, create and spread computer viruses, steal someone’s identity;
  5. Promote involvement with political parties, cults or sects;
  6. Promote or engage in gambling of any kind;
  7. Collect or request information about anyone under the age of 18.


  1. Payment Conditions

To use the Paid Services of the Site all users must acquire Premium Membership. Premium Membership can be purchased on this Site using a credit or debit card or via any other payment methods proposed by this Site.

Services and the cost of Premium Membership are shown on this Site at all times and are subject to change at full discretion of whenifoundyou.com. All existing members, including both Members with Premium Membership and Free Membership, will be notified of such changes via the Sites public spaces.

When any Member purchases Premium Membership with whenifoundyou.com, it activates immediately after a successful payment transaction is made.

Premium Membership works on a pay-as-you-go basis where Members can either pay for a month at a time or choose to auto-renew the monthly payment by ticking the appropriate box at the check out. In this instance, the payments will be taken automatically every month, until the Member chooses to opt out. Membership Access will be renewed using the same payment method chosen by a Member during the original purchase and at a price originally agreed.

  1. Cancellation of Premium Membership by a Member

This section applies to you if you are a “consumer” as defined under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You have the right to cancel your Premium Membership within fourteen (14) days of the date of the original purchase via Settings on your Member’s Account. If you deactivate your Membership Access during the 14-day period, whenifoundyou.com will issue a refund of all the payments made to us by the Member. The refund will be made using the same means of payment originally used during the purchase of Membership Access.

There is no obligation to renew Premium Membership and Members can choose to stop paying at any time. Any Member can at any time choose to deactivate their Account and do so via Settings on a Member’s Account. Such deactivation will be deemed effective and actioned immediately, which means none of their profile information will be accessible or visible to other users. Any member can request us to destroy data related to their deactivated account at any time after the period of time deemed necessary by law has passed. If no such request was made, whenifoundyou.com will destroy the Member’s data after the period of time deemed necessary by law has passed. Every member will be able to reactivate their account via Settings on a Member’s Account.

  1. Termination of subscription by whenifoundyou.com

Whenifoundyou.com reserve the right to terminate a Members account without prior notice if we find that said Member is in serious breach of this Terms and Conditions.

Whenifoundyou.com reserve the right to terminate a Member’s Account where the Member breached the Terms and Conditions of the Site and failed to comply after receiving an e-mail from us requesting them to do so.

A member will be informed about their account termination via e-mail and all the Data related to the Member will be destroyed upon their request or after a period of time deemed necessary by law.

  1. Complaints and reports

To issue a report about a technical issue on the Site and Services e-mail support@whenifoundyou.com

To complain about a Member where they displayed inappropriate behaviour either on line or off line or breached this Terms and Conditions e-mail complaints@whenifoundyou.com or report the user via the “Report User” button on their profile.

  1. Gift and Reward Credit System

Whenifoundyou.com Gift and Reward Credit System is designed to encourage you to interact with other site Members and make the most out of our Services. We reward you for things you already do: registering on the site and using the Services. The credits you earn can be used towards receiving such rewards as cinema and exhibition tickets, meal vouchers and one off gifts that will be offered by whenifoundyou.com on various occasions.

Being eligible for the Gift and Reward Credit System entitles Members to take advantage of their collected points from time to time and, which may be available for limited times, all as determined by whenifoundyou.com in our sole discretion.

The Gift and Reward Credit System will be active until terminated, modified or converted to another rewards system by whenifoundyou.com.

To be eligible for Gift and Reward Credit System you simply must become a registered Premium Member of whenifoundyou.com

Once you have registered, you can begin collecting your points in the following ways:

You receive 10 points for becoming a registered member of whenifoundyou.com;

5 points for publishing a post on whenifoundyou.com blog;

5 points for uploading a new profile picture (limited to 10 points a month)

4 points for creating a new forum in one of the groups;

3 points for new photo upload;

3 points for new video upload;

3 points for new profile cover image (limited to 6 points a month)

2 points for every new reply within any forum;

1 point for music upload;

1 point for new profile activity;

1 point for adding a new friend

1 point for a comment on any Member’s profile

1 point for sending Flirts to other Members of the site (limited to 10 points a month)

1 point for posting an approved comment on site’s content (the number of comments per post that grants points to the comment auther is limited to 20);

1 point for favoring a topic within a group;

Point deduction:

5 points will be deducted for comments marked as SPAM by other Members of the site or by whenifoundyou.com;

1 point will be deducted for deleted profile activity;

1 point will be deducted for ending Friendship;

1 point will be deducted for a deleted comment;

1 point will be deducted for removing a favoured activity;

Points earned via Gift and Reward Credit System will not expire and you can always see your Point balance on your account page.

There is no Minimum or Maximum points limit. From time to time, whenifoundyou.com will announce a draw for a reward and the amount of points you are required to have to enter the pool of Members eligible for this draw. Once the draw is complete the points will be deducted from the winning member’s Points balance.

Whenifoundyou.com may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Gift and Reward Credit System and/or any Gifts and Rewards at any time, including the availability of any reward, without notice. Whenifoundyou.com may, at it’s sole and absolute discretion , terminate or suspend any Member’s participation in the Gift and Reward Credit System for breach of these Terms and Conditions, or for taking any action which is inconsistent with the intent of these Terms and Conditions.

Whenifoundyou.com reserves the right at its sole discretion to prohibit any Member’s participation in Gift and Reward Credit System if whenifoundyou.com suspects or deems that such Member has engaged or has attempted to engage in:

a) acting in violation of these Terms and Conditions

b) damaging, tampering with or corrupting the operation of the Gift and Reward Credit System or the site

c) acting with intent to annoy, abuse or harass any other Member

d) any inappropriate, fraudulent, potentially fraudulent, uncooperative, disruptive or unusual behaviour or activity

e) activity deems in the sole discretion of whenifoundyou.com to be inconsistent with the intended operations of the Gift and Reward Credit System

Any decision made by whenifoundyou.com relating to termination or suspension of any Member’s participation in the Gift and Reward Credit System will be final and binding in all respects. Whenifoundyou.com will be the sole determiner in cases of suspected abuse, fraud or breach of these Terms and Conditions.

By participating in the Gift and Reward Credit System, Members release whenifoundyou.com, its suppliers, advertising and promotions agencies and their respective directors, officers and employees from any form of liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of, or in any way connected to the Gift and Reward Credit System and/or the use of any Rewards and Gifts.

  1. Intellectual Property

All the logos, graphics, images, texts, animations and videos including, but not limited to this Site, are the intellectual property of whenifoundyou.com and may not be reproduced or used by a third party without the explicit permission of whenifoundyou.com.

Members of the Site and Services are only permitted to access, use and download Site material for private and personal use only and exclusively for the duration of the subscription to the Site and Services.

  1. Liability

This section will apply to the maximum extent permitted by applicable law. Nothing in these Terms and Conditions limits or excludes our liability for negligence casing death or personal injury or for fraudulent misrepresentation by whenifoundyou.com.

Whenifoundyou.com shall not be liable for any damage caused to a Member or contributed by a Member as a result of not complying with these Terms and Conditions.

In no event will whenifoundyou.com be liable for any economic losses, loss and corruption of data, indirect and consequential losses or loss of reputation.

  1. Functioning of the Site

Whenifoundyou.com do not guarantee that the Site and Services will function without interruption or error. For example, the use may be interrupted for maintenance work or technical improvements or to update the content and look of the Site and Services. We will notify you wherever possible about such changes in advance.

  1. Indemnity

You agree to indemnify us (our directors, employees, partners) against any claims and liabilities related to your noncompliance with these Terms and Conditions or to your use of the Site and Services.

  1. Agreement

These Terms and Conditions, the Privacy Policy and the pages of this Site and Services to which they refer constitute an Agreement that you make with whenifoundyou.com when you subscribe to use the Site and Services. Any prior agreement you made with whenifoundyou.com with regards to the use of the Site and Services is deemed void upon agreeing to these Terms and Conditions.

  1. Last Revision Date

31st of October, 2016


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